Á RATHER SPURIOUS DOCUMENT CAME INTO OUR HANDS THAT IS CLAIMED TO BE AN 
AUTHENTIC EXCHANGE OF MESSAGES AT A COMPANY WE HAVE ALL GROWN TO VIEW WITH
A SORT OF LOVE/HATE RELATIONSHIP.  ×E PASS IT ON FOR WHATEVER IT IS WORTH.

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ÉÎÔÅÒÏÆÆÉÃÅ ÍÅÍÏ

ÄÁÔÅ: ÊANUARY 2
ÔÏ: ÐROGRAM ÄEPT. ÍGR.
FROM: ÓTAFF

ÁT 0900 A LIGHT BULB BURNED OUT ABOVE THE ÄÏÓ PROGRAMMERS DESK. ÈE WAS BUSY 
AND ASKED ME, Á Ã LANGUAGE PROGRAMMER , TO TAKE CARE OF IT. É HAVE DETERMINED 
THAT YOU PEOPLE ARE STILL THINKING PROCEDURALLY. Á PROPERLY DESIGNED LIGHT 
BULB OBJECT WOULD INHERIT A CHANGE METHOD FROM A GENERIC LIGHT BULB CLASS, SO
ALL YOU SHOULD HAVE TO DO IS SEND IT A BULB CHANGE MESSGE.
ÁFTER PONDERING THIS FOR A WHILE É HAVE DETERMINED THAT THIS IS ACTUALLY A 
HARDWARE DEVICE PROBLEM AND SO HAVE PASSED IT ON TO YOU. É WISH YOU PEOPLE 
WOULD STUDY MY MESSAGE AND HAVE THE PROPER DEPARTMENT DESIGN A BETTER BULB.
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ÉÎÔÅÒÏÆÆÉÃÅ ÍÅÍÏ

ÄÁÔÅ: ÊANUARY 4
ÔÏ: Ã ÐROGRAMMER
ÆÒÏÍ: ÐROGRAM ÄEPT. ÍGR.

ÆOUND YOUR MEMO OF 1/2 IN MY IN BASKET TODAY AND HAVE DEALT WITH IT.
×E, THE STAFF MANAGERS, HAVE FORMED A TASK FORCE TO STUDY THE PROBLEM OF WHY
LIGHT BULBS BURN OUT AND ASSESS WHAT WE, AS MANAGERS, CAN DO TO MAKE THE 
LIGHT BULBS WORK SMARTER, NOT HARDER.
ÁS AN INTERMEDIATE STEP WE HAVE PASSED ON YOUR PROBLEM TO THE REPAIR DEPT.
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ÉÎÔÅÒÏÆÆÉÃÅ ÍÅÍÏ

ÄATE: ÊANUARY 6
ÔÏ: ÐROGRAM ÄEPT. ÍGR.
ÆÒÏÍ: ÒEPAIR ÄEPT.

ÒECEIVED YOUR MEMO IN INTEROFFICE MAIL TODAY CONCERNING THE HARDWARE PROBLEM
IN THE PROGRAMMERS WORKROOM.
×E HAVE ASSIGNED YOUR REQUEST AS ÓERVICE ÏRDER #Á06Á. ÐLEASE USE THIS NUMBER 
FOR ANY FUTURE REFERENCE TO THIS PROBLEM.
ÁS SOON AS A TECHNICAL SUPPORT PERSON BECOMES AVAILABLE THEY WILL BE ASSIGNED 
TO YOUR PROBLEM AND WILL CONTACT YOU.
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ÉÎÔÅÒÏÆÆÉÃÅ ÍÅÍÏ

ÄÁÔÅ: ÊANUARY 10
ÔÏ: ÐROGRAM ÄEPT. ÍGR.
ÆÒÏÍ: ÔECH ÓUPPORT
ÒÅ: Ó.Ï.#Á06Á

×E HAVE AN EXACT COPY OF THE LIGHT BULB HERE AND IT SEEMS TO BE WORKING FINE
ON THE SYSTEM IN OUR OFFICE.
ÃAN YOU PLEASE ANSWER THE FOLLOWING QUESTION:

1. ×HAT KIND OF SYSTEM DO YOU HAVE ?
2. ÊUST EXACTLY HOW DARK IS IT WITHOUT THE BULB ?
3. ÔHERE COULD BE SEVERAL THINGS WRONG. ÈAVE YOU TRIED THE LIGHT SWITCH ?

×E WILL BE ABLE TO PROCEED WITH THE SOLUTION TO YOUR PROBLEM AS SOON AS YOU
ANSWER THE ABOVE QUESTIONS IN TRIPLICATE AND ALSO SUBMIT A ÌIGHT BULB CHANGE
REQUEST FORM.
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ÔHIS IS ALL OF THE CORRESPONDENCE THAT WAS PASSED ON TO US. ÁS FAR AS WE KNOW 
THE PROGRAMMERS ARE STILL WORKING IN THE DARK.

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